Shipping policy

Last updated: 30 October 2025

We’re excited to get your NanoVUE POVPocket 4K Mini Cam into your hands. Below you’ll find our shipping timelines and important information.

Once you place an order:

Orders are typically processed and packed within 1–3 business days.
During busy periods or high-demand promotions, processing may take slightly longer.

You’ll receive a shipping confirmation email with tracking details as soon as your order has been dispatched.

Because of high demand and order volume, deliveries can occasionally take longer than usual.

Most orders are delivered within approximately 7–10 days after dispatch.
In some cases, delivery can take up to 10–14 days, depending on your location and courier workload.

These timeframes are estimates and can be affected by:

Courier delays
Public holidays
Weather conditions
Local operational backlogs

Delivery estimates exclude weekends and public holidays.

We currently ship to customers in South Africa. 🇿🇦

Every order comes with a tracking number whenever possible.

If your tracking hasn’t updated for an unusually long period, reach out to us at hello.nanovue@gmail.com and we’ll assist.

While we work with reliable couriers, delays can sometimes happen due to reasons outside our control (courier errors, strikes, weather, etc.).

If your parcel appears significantly delayed, please contact us so we can investigate with the courier.
If the courier confirms that a parcel is lost in transit, we will offer either a replacement shipment or a full refund, depending on your preference and stock availability.

Please double-check your shipping details at checkout.

If the address provided is incorrect or incomplete and the courier cannot deliver, the parcel may be returned to us or destroyed by the courier, depending on their policy.
In cases where the parcel is returned, we can resend it once the correct address is provided and a new shipping fee is paid.
Shipping fees are non-refundable if the issue is due to an incorrect address or failure to collect the package.

If you have any questions about shipping, tracking or delivery, please contact us at hello.nanovue@gmail.com and we’ll be happy to help.

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